We've been shortlisted for the Northern Digital Awards

Evolving Web: Week 5 – Live Chat goes mobile

Some customers don’t like dealing with an impersonal website and appreciate the human touch. These people might find Live Chat more appealing.

Live chat goes mobile

Live Chat opens up a new communication channel allowing you to deal with visitors/customers in real time. Not only can you log enquiries and respond instantly, you can also ‘push’ visitors to specific pages on the website. This offers the opportunity to up sell and convert enquiries to sales.

Larger Live Chat systems account for sales team usage and can offer reporting software in order to see conversions, team activity and staff performance.

It’s not a new technology, but until now it has required constant monitoring from a desktop PC. This often causes a problem for smaller companies that don’t have the resources on hand 24/7. Recently, Live Chat suppliers have introduced iPhone/Android support to get around this problem, so now, Live Chat is a viable option for most companies.

Subscribe via email

Sign up to get notifications of new posts by email.

Share this article

Posted in Technology & Trends

Other posts you might like

Often it’s the case with online businesses that customer support response times are not considered a central aspect of brand…

Launching your new website is the culmination of a lot of work put in by you, your staff and your…

The evolving web

By the time you’ve finished reading this, something on the web will have changed for good. The web is constantly…

Call us on 01785 279920

Our friendly Magento experts are happy to answer your questions.

Contact us now

Email alerts

Get the latest eCommerce news, reviews and expert advice in your inbox.