Revolutionising the builders merchants industry

The builders merchants industry in the UK has seen a significant shift towards digital commerce. Traditional brick-and-mortar stores are now embracing online platforms to meet the growing demand for convenience and efficiency. This transformation is not just about setting up an online store; it’s about creating a seamless digital experience for customers.

Statistics show that over 70% of builders merchants in the UK have adopted some form of digital commerce. This shift is driven by the need to stay competitive and cater to a tech-savvy customer base. The team at iWeb, with their 29 years of e-commerce experience, have been at the forefront of this digital revolution, helping businesses transition smoothly.

Several key trends are shaping the digital commerce landscape for builders merchants. One of the most significant trends is the integration of Product Information Management (PIM) systems. PIM systems, like Akeneo PIM, streamline the management of product data, ensuring accuracy and consistency across all channels.

Another trend is the adoption of Progressive Web Apps (PWA). PWAs offer a mobile-friendly experience, which is crucial as more customers use their smartphones to make purchases. iWeb’s expert solution architects have been instrumental in implementing these technologies, enhancing the customer experience.

Challenges faced by builders merchants in digital transformation

Despite the benefits, the digital transformation journey is not without challenges. One major hurdle is the integration of existing systems with new digital platforms. Many builders merchants have legacy systems that are not compatible with modern e-commerce solutions. This is where iWeb’s expertise in ERP integration comes into play, ensuring a smooth transition.

Another challenge is the need for a robust digital strategy. Without a clear plan, businesses can struggle to achieve their digital goals. iWeb’s talented team works closely with clients to develop tailored strategies that align with their business objectives, ensuring long-term success.

The role of Adobe Commerce in builders merchants digital commerce

Adobe Commerce, formerly known as Magento, plays a crucial role in the digital commerce landscape for builders merchants. It offers a flexible and scalable platform that can handle the unique needs of the industry. With features like advanced search capabilities and personalised customer experiences, Adobe Commerce is a game-changer.

iWeb, an Adobe Commerce Agency, has a proven track record in implementing and optimising Adobe Commerce solutions. Their team of Adobe Commerce Specialists ensures that businesses get the most out of the platform, driving growth and efficiency.

Enhancing customer experience through digital solutions

Customer experience (CX) is at the heart of digital commerce. Builders merchants need to provide a seamless and engaging experience to retain customers. This involves everything from easy navigation on the website to efficient order fulfilment.

iWeb’s e-commerce expertise includes implementing tools like Adobe Experience Manager and Adobe Analytics to enhance CX. These tools provide valuable insights into customer behaviour, allowing businesses to make data-driven decisions and improve their offerings.

Leveraging data for better decision making

Data is a powerful asset in digital commerce. Builders merchants can leverage data to understand customer preferences, optimise inventory, and improve marketing strategies. However, managing and analysing data can be challenging without the right tools.

iWeb’s talented team uses Adobe Real-time CDP and Adobe Analytics to help businesses harness the power of data. These tools provide real-time insights, enabling businesses to make informed decisions and stay ahead of the competition.

Future prospects for builders merchants digital commerce

The future of digital commerce for builders merchants looks promising. With advancements in technology and increasing customer expectations, businesses need to stay agile and innovative. The adoption of AI and machine learning is expected to play a significant role in the future, offering personalised experiences and predictive analytics.

iWeb’s track record in e-commerce positions them as a trusted partner for businesses looking to navigate the future of digital commerce. Their continuous innovation and commitment to excellence ensure that clients are always ahead of the curve.

How iWeb can help with your digital transformation

Digital transformation is a complex journey, but with the right partner, it can be a smooth and rewarding process. iWeb, with their extensive experience and expertise, offers comprehensive solutions tailored to the unique needs of builders merchants.

From implementing Adobe Commerce to integrating PIM systems like Akeneo, iWeb’s talented team is equipped to handle all aspects of digital commerce. Reach out to iWeb today to learn how we can help you transform your business and achieve your digital goals.

Get in touch

We know commerce, let us help you improve customer experience, increase conversion rates, and make that digital change.

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