Build Depot Builders Merchants
Builders Merchants Commerce Experience
Build Time
6 Months
Specialisation
B2B
B2C
Building & Construction
PIM / PXM
Services
Accelerator
Back-end Integrations
Commerce Enablement
Content & Creative
Custom Development
Customer Experience (Cx)
Digital Experience Strategy & Design
Digital Marketing
Managed Services
Omnichannel Strategy
Personalisation
Product Experience (Px)
Progressive Web App (PWA)
Strategy and Consulting
Technologies
Adobe Commerce (Powered by Magento)
Adobe Digital Experience
Akeneo PIM / PXM
System Integrations
Epicor BisTrack ERP Integration
Multi-branch Inventory
Multiple Commerce Sales Channels
Warehouse Management System (WMS)
The Solution
Technical Architecture, Parent / Child Accounts, PIM Integration, Purchase History, Quick Ordering, Returns RMA, Requisition Lists, Stock & Complex Pricing, Surcharges, Statements, Invoice & Credits, Technical Data Downloads, Variable Data Sources, Data Governance, Product Modelling, Area Based Product Calculator, Cart to Quote, Click & Collect, Company Data Concepts, Company Contacts, End-to-End ERP Data Integration, Credit Balances, Custom Product Types, Customer ERP Integration, Customer Segments, Debit Transactions, Delivery Schedules, Drop Ship, Fast Checkout, Localised Catalog, Stock & Pricing, Loyalty & Rewards, Multiple Branches, Multi-source Inventory, Named Day Delivery, Offline Orders, Omnichannel Customer Experience, and Orders ERP Integration
About
Build Depot is a leading independent supplier of building materials, timber, landscaping products, and trade essentials, proudly serving both professionals and DIY customers across Scotland. With established branches in Greenock and Largs, Build Depot has built its reputation on reliability, service, and value — combining local expertise with a modern, customer-first approach.
Founded on the belief that sourcing building materials should be simple, transparent, and efficient, Build Depot offers an extensive range of products covering timber, insulation, aggregates, sheet materials, roofing, drainage, and landscaping. Their experienced team provides expert advice and personal service, ensuring customers get the right products for the job, whether they’re large-scale contractors or weekend DIYers.
Beyond its trade counter and delivery network, Build Depot has become known for its commitment to fair pricing, dependable stock availability, and a friendly, knowledgeable team that understands the realities of construction and renovation work. Their continued investment in technology and infrastructure reflects a clear ambition — to make Build Depot the go-to builders’ merchant for quality products and trustworthy service, both online and in-branch.
A Forward-thinking Agency for a Fast-growing Business
To support their expansion and growing online demand, Build Depot chose iWeb as their digital partner to design, develop, and launch a next-generation eCommerce platform built on Adobe Commerce (Powered by Magento). Our proven track record in delivering advanced trade and retail experiences for the builders’ merchant sector made iWeb the clear choice to guide Build Depot through their digital transformation.
We worked closely with the Build Depot team to design a robust, scalable eCommerce solution capable of handling complex product data, live branch inventory, and trade-specific pricing. The new platform integrates seamlessly with back-office systems and logistics partners, ensuring customers have accurate, real-time access to stock, pricing, and delivery information.
The result is a high-performing, future-ready commerce solution that reflects Build Depot’s customer-centric values while positioning them for continued growth in an increasingly digital market.
The Customer Experience (Cx)
Build Depot’s reputation is built on dependable service and product expertise — and our goal was to translate that trusted, local experience into a fast, intuitive, and professional online environment. The new website delivers a seamless customer journey for both trade and retail users, with clear navigation, responsive design, and powerful search and filtering capabilities.
Trade customers can now access tailored pricing, manage repeat orders, and schedule collections or deliveries with just a few clicks. Retail users benefit from clear product information, practical advice, and an effortless checkout experience. Together, these enhancements create a platform that mirrors the efficiency and friendliness of Build Depot’s in-branch experience.
By focusing on simplicity, speed, and reliability, we’ve built a digital experience that reinforces Build Depot’s core values — expert service, great value, and ease of doing business.
“The new website has completely transformed how we connect with our customers. iWeb understood our business inside out and delivered a platform that fits perfectly with how we operate. It’s fast, reliable, and makes managing trade accounts so much easier. The feedback from our customers has been fantastic, and it’s already helping us grow faster online and in-branch.”
Head of eCommerce, Build Depot Builders Merchants
Results
The partnership between Build Depot and iWeb has delivered tangible improvements across customer engagement, sales, and operational performance. Since the new Adobe Commerce website launched, Build Depot has seen a significant increase in online traffic, conversion rates, and trade account registrations.
Automated product data management and integrations with internal systems have streamlined operations and reduced manual workload, allowing staff to focus on customer relationships and growth. Customers now enjoy a faster, more reliable experience that reflects Build Depot’s reputation for quality and trust.
With iWeb’s continued partnership and proactive roadmap for innovation, Build Depot has a solid foundation for the future — one that supports business expansion, digital integration, and evolving customer expectations.
+38%
increase in online sales within the first six months
+62%
growth in active trade account users
+37%
improvement in average order value (AOV)
