Henderson Foodservice
Wholesale B2B Omnicommerce Experience
Build Time
6 Weeks
Specialisation
Services
Accelerator
Back-end Integrations
Commerce Enablement
Custom Development
Customer Experience (Cx)
Digital Experience Strategy & Design
Managed Services
Migration to Magento 2
Omnichannel Strategy
Personalisation
Product Experience (Px)
Replatform
Technologies
Adobe Commerce (Powered by Magento)
Adobe Digital Experience
Akeneo PIM / PXM
System Integrations
BCP Accord ERP
Erudus Data
FreshIQ Labelling
Multi-depot Inventory
The Solution
Quick Ordering, Requisition Lists, Stock & Complex Pricing, Statements, Invoice & Credits, Technical Data Downloads, Variable Data Sources, Supplier Onboarder, Data Governance, Product Modelling, Multiple Channels, Technical Architecture, API Services, Parent / Child Accounts, Integration Quality Tests, PIM Integration, Product Syndication, Purchase History, Company Data Concepts, Company Contacts, End-to-End ERP Data Integration, Credit Balances, Custom Product Types, Customer ERP Integration, Customer Segments, Debit Transactions, Delivery Schedules, Fast Checkout, Last Purchased Markers, Localised Catalog, Stock & Pricing, Multiple Depots, Named Day Delivery, Offline Orders, Omnichannel Customer Experience, and Orders ERP Integration
About
In the ever-evolving landscape of the foodservice industry, the distinction between just another supplier and a partner who genuinely understands your unique needs can make all the difference in the world. This is where Henderson Foodservice steps in, a company that embodies the principle that no two customers are alike. Their approach is tailored, recognising that the requirements of a cozy café differ vastly from those of a bustling fast food outlet or an elegant hotel. Whether you’re at the helm of a restaurant, pub, school, or any entity that serves food, Henderson Foodservice brings a blend of experience, knowledge, and expertise that’s hard to match.
What sets them apart isn’t just their ability to supply a wide range of products but their passion for delivering these with unparalleled customer advice and support. Their team isn’t just about sales; they’re about building relationships, offering insights, and finding solutions that help businesses thrive in a competitive market. This commitment to excellence and personalised service is evident in how they interact with each client, ensuring that their offerings are not just transactions but partnerships aimed at mutual success.
Behind this exceptional service and customer-centric approach is the Henderson Group, a powerhouse with over 3,800 employees and revenue exceeding £1.2 billion. These figures are a testament to their impact and reach in the industry, illustrating not just their business acumen but their significant role in the local economy and the foodservice sector at large. The group’s vast resources and extensive network further empower Henderson Foodservice to meet the diverse and dynamic needs of their clients, no matter how specific or challenging they may be.
In an industry where understanding and flexibility are as crucial as the quality of the products offered, Henderson Foodservice stands out as a beacon of excellence. Their commitment to understanding the unique needs of each customer, combined with their impressive background and resources, makes them a preferred partner for any business looking to make its mark in the foodservice industry.
A Forward-thinking Agency for a Fast-growing Business
Henderson Foodservice selected iWeb as their Magento ecommerce partner, drawn by our strategic, innovative approach and extensive experience in custom Adobe Commerce (Powered by Magento) development. Our track record of designing, developing, and supporting more successful Adobe Commerce Magento sites than any other agency and UK Magento partner assured Henderson Foodservice that we were well-equipped to handle the intricate customisations and integrations their project demanded.
The Customer Experience (Cx)
iWeb meticulously crafted and designed a Adobe Commerce (Magento) customer journey that mirrors the essence of Henderson Foodservice. Much like other iWeb Adobe Commerce (Magento) partners, Henderson Foodservice’s digital identity and unique aesthetic are core to their operations. It was imperative for the iWeb team to grasp this vision thoroughly and execute a customer experience that resonates well with Henderson Foodservice’s brand identity.
“Developing our website with Magento Commerce has created a truly customer-focussed platform. Our website is fully responsive on tablet and mobile, ensuring the customer experience is just as good on a chef’s mobile in the kitchen as it is on the manager’s desktop in the office. We now have easy access to data which we can use in our planning and decision making, and the ease of use for the customer has resulted in more than 600,000 page views since launch.”
Mark Stewart-Maunder, Development DIrector, Henderson Foodservice
Results
The team at iWeb embarked on an in-depth journey of user testing and research, crafting a tailored Magento shopping experience designed to captivate customers and navigate them smoothly through their purchasing process. This endeavour reinforces our ongoing strategic partnership with Henderson Foodservice, aiming for continuous, measurable, and sustainable growth.
The bespoke Adobe Commerce (Magento) digital experience, exclusively developed for Henderson Foodservice, stands as a testament to the strength and depth of our collaborative efforts.
+184%
increase in speed of time to market
+326%
increase in add to cart
+143%
increase in revenue on mobile
Get in touch
We know commerce, let us help you improve customer experience, increase conversion rates, and make that digital change.
- hello@iweb.co.uk
