Kitwave Wholesale Group
Miller Foodservice Omnicommerce B2B Experience
In collaboration with
Specialisation
Services
Accelerator
Back-end Integrations
Commerce Enablement
Custom Development
Customer Experience (Cx)
Digital Experience Strategy & Design
Managed Services
Migration to Magento 2
Multi-site
Omnichannel Strategy
Personalisation
Product Experience (Px)
Replatform
Technologies
Adobe Commerce (Powered by Magento)
Akeneo PIM / PXM
System Integrations
Brandbank Data
Erudus Data
Sanderson Swords ERP
The Solution
Parent / Child Accounts, PIM Integration, Purchase History, Quick Ordering, Requisition Lists, Stock & Complex Pricing, Statements, Invoice & Credits, Technical Data Downloads, Variable Data Sources, Custom Workflows, Teams & Permissions, Rules Engine, Data Governance, Product Modelling, Data Exports, Data Imports, ERP Integration, Technical Architecture, API Services, Data Insights, Integration Quality Tests, Company Data Concepts, End-to-End ERP Data Integration, Credit Balances, Custom Product Types, Customer ERP Integration, Customer Segments, Debit Transactions, Delivery Schedules, Drop Ship, Fast Checkout, Last Purchased Markers, Multiple Depots, Multi-source Inventory, Named Day Delivery, Offline Orders, Omnichannel Customer Experience, and Orders ERP Integration
About
Based in the heart of York and Hull, Miller Foodservice offer a one stop shop across Ambient, Chilled, Frozen and non food items, with a product range in excess of 3000 lines. With forty multi-purpose vehicles delivering goods across Yorkshire 6 days a week.
Miller Foodservice is part of the Kitwave Group. Founded in 1987, Kitwave is an independent, delivered wholesale business with approximately 1,100 employees and a network of 26 depots able to support delivery throughout the UK, specialising in selling impulse products (such as confectionery, soft drinks, snacks, ice cream), frozen and chilled foods, alcohol, groceries and tobacco to approximately 38,000, mainly independent, customers. Currently, the Group sells a broad portfolio of approximately 33,000 products.
The diverse customer base includes independent convenience retailers, leisure outlets, vending machine operators, foodservice providers, and other wholesalers, as well as leading national retailers.
The group has revenue in excess of £600 million.
A Forward-thinking Agency for a Fast-growing Business
Kitwave Wholesale Group – Miller Foodservice chose Foodservice Online and iWeb because of our strategic and forward-thinking approach as well as our vast experience with Adobe Commerce (Powered by Magento) custom development. Because Foodservice Online and iWeb has designed, developed, and currently supports more successful Adobe Commerce websites than any other agency and UK partner, Miller Foodservice was confident we could deliver the complex customisations and integrations required for their project.
The Customer Experience (Cx)
Foodservice Online and iWeb created and designed a customer experience that truly reflects the personality of Kitwave Wholesale Group – Miller Foodservice. Like many Foodservice Online and iWeb clients, Miller Foodservice digital vision and distinct aesthetic are inherent to their business. It was crucial that the team at Foodservice Online and iWeb understood the vision and delivered on a truly on-brand customer experience.
“Outstanding UK Ecommerce agency to work with. iWeb's leadership has always been attentive to our needs, and their team includes incredibly smart individuals.”
Richard Fletcher, CEO, Foodservice Online
Results
The Foodservice Online and iWeb team conducted extensive user testing and research to create a shopping experience that inspires customers and guides them through a seamless purchase journey.
Our strategic partnership with Foodservice Online and Miller Foodservice will continue to produce measurable and sustainable growth. The new digital experience is unique to Miller Foodservice and is a true reflection of our ongoing collaboration.
Get in touch
We know commerce, let us help you improve customer experience, increase conversion rates, and make that digital change.
- hello@iweb.co.uk
