NYEs Building Supplies
Builders Merchants Commerce Experience
Build Time
6 Months
Specialisation
B2B
B2C
Building & Construction
PIM / PXM
Services
Accelerator
Back-end Integrations
Commerce Enablement
Content & Creative
Custom Development
Customer Experience (Cx)
Digital Experience Strategy & Design
Digital Marketing
Managed Services
Omnichannel Strategy
Personalisation
Product Experience (Px)
Progressive Web App (PWA)
Strategy and Consulting
Technologies
Adobe Commerce (Powered by Magento)
Adobe Digital Experience
Akeneo PIM / PXM
System Integrations
Epicor BisTrack ERP Integration
Multi-branch Inventory
Multiple Commerce Sales Channels
Warehouse Management System (WMS)
The Solution
Parent / Child Accounts, PIM Integration, Purchase History, Quick Ordering, Returns RMA, Requisition Lists, Stock & Complex Pricing, Surcharges, Statements, Invoice & Credits, Technical Data Downloads, Variable Data Sources, Data Governance, Product Modelling, Technical Architecture, Area Based Product Calculator, Cart to Quote, Click & Collect, Company Data Concepts, Company Contacts, End-to-End ERP Data Integration, Credit Balances, Custom Product Types, Customer ERP Integration, Customer Segments, Debit Transactions, Delivery Schedules, Drop Ship, Fast Checkout, Localised Catalog, Stock & Pricing, Loyalty & Rewards, Multiple Branches, Multi-source Inventory, Named Day Delivery, Offline Orders, Omnichannel Customer Experience, and Orders ERP Integration
About
Founded in 1985, NYEs Building Supplies is a family-run independent builders’ merchant based in Kingsfold, West Sussex, serving trade professionals, self-builders, and homeowners across the South East of England. With nearly four decades of experience, NYEs has built a strong reputation for quality products, knowledgeable staff, and a genuine commitment to customer service.
What began as a small local supplier has grown into one of the region’s most respected merchants, offering everything from timber, bricks, and sheet materials to landscaping, roofing, decorating, and plumbing supplies. Despite their growth, NYEs has remained true to its founding principles — providing friendly, expert advice and dependable service to every customer, large or small.
NYEs’ success is underpinned by a clear set of values that guide every aspect of their business. They believe in honesty, integrity, and transparency; in delivering great value without compromising quality; and in building lasting relationships based on trust. Their dedicated team embodies these principles daily, helping customers find practical, cost-effective solutions while ensuring every order, delivery, and interaction meets the highest standards of care.
Alongside its thriving trade counter and delivery service, NYEs continues to invest in its infrastructure, sustainability initiatives, and digital transformation. This combination of heritage and forward-thinking makes NYEs a trusted name throughout the South East and a valued partner to thousands of professionals and homeowners alike.
A Forward-thinking Agency for a Fast-growing Business
NYEs partnered with iWeb to modernise its digital presence and create a future-ready eCommerce platform capable of supporting the company’s continued growth. With an increasing number of trade customers expecting online convenience, NYEs recognised the need for a solution that could combine their exceptional in-branch service with a seamless, scalable digital experience.
iWeb’s proven expertise in Adobe Commerce (Powered by Magento) and deep understanding of the builders’ merchant sector made us the ideal partner. Working closely with the NYEs team, we developed a tailored eCommerce solution designed around their business model — incorporating advanced product data management, trade pricing, click-and-collect functionality, and integration with internal systems for real-time accuracy.
The result is a robust, high-performance platform that reflects NYEs’ dedication to quality, reliability, and service — positioning the business to meet the evolving needs of both trade and retail customers.
The Customer Experience (Cx)
NYEs has always been known for its personal, knowledgeable service, and our goal was to recreate that same experience online. The new Adobe Commerce platform delivers a clean, intuitive, and mobile-optimised interface, making it easy for customers to browse the full product catalogue, check stock availability, and place orders 24/7.
Trade customers benefit from tailored account pricing, detailed product information, and streamlined reordering, while retail customers enjoy simple navigation, transparent pricing, and clear delivery or collection options. The site’s design focuses on clarity, speed, and usability — ensuring every customer interaction reflects NYEs’ commitment to service excellence.
By blending thoughtful UX design with robust technical integration, the platform enhances customer satisfaction, builds loyalty, and reinforces NYEs’ position as a trusted local merchant with modern digital capability.
“iWeb really understood who we are and what our customers expect. They’ve helped us take the personal, reliable service we’re known for and bring it online. The new website makes it easy for trade and retail customers to order anytime, and it’s already making a big difference to how we work and sell. The whole process felt collaborative from start to finish.”
Head of eCommerce, NYEs Building Supplies
Results
The partnership between NYEs Building Supplies and iWeb has transformed their digital operation. Since the launch of the new Adobe Commerce site, NYEs has seen substantial growth in online engagement, order volumes, and repeat customers. The improved product data workflows and ERP integrations have reduced administrative overheads, while faster page load times and clearer navigation have improved the overall customer experience.
The new platform has also provided NYEs with the flexibility to evolve — supporting new product lines, promotional campaigns, and enhanced trade features without costly redevelopment. Backed by iWeb’s ongoing optimisation and support, NYEs now has a scalable digital foundation that will continue to grow with their business and customers.
-32%
reduction in manual admin and order processing time
+61%
growth in returning trade customers
+62%
increase in speed of time to market
