Supercharge your commerce experience with Conversion Rate Optimisation (CRO)

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Deploying Conversion Rate Optimisation programmes we can boost your eCommerce conversion rates, lower your cost of acquisition and convert more visitors into paying customers.

Maximise your digital ROI

Converting your current audience into more frequent and higher value buyers is a lower cost proposition than acquiring new audiences.

At every step of your customers’ purchasing journeys, there are new opportunities for you to make their paths shorter, easier, and more enjoyable. Through rigorous experimentation and analysis, we can fine-tune your website to convert more clicks into customers.

Our tried-and-tested conversion rate optimisation (CRO) services;

  • Reduces abandoned baskets
  • Increase average order values
  • Boosts your total ROI

Understand your customers better

Data should underpin your CRO strategy, as it will allow you to create conversion-friendly segmentations based on your customer and potential customers’ actions, lifecycle stage and purchases.

The more you understand your customers, the more you can tailor the customer experience and lead shoppers towards making those all important purchases.

Lower cost per acquisition

By helping visitors to your store find what they’re looking for quicker, the better the customer experience and the more revenue you’ll get from the same amount of traffic, which means more efficient marketing and a lower cost per acquisition (CPA).

So whether you’re investing heavily in SEO, Google Ads or your email marketing, CRO means you get more value out of all the website visitors you’ve worked so hard to acquire. The higher conversion rates we deliver results in more conversions – sales, subscribers, leads. Which ultimately means more revenue.

Increase customer lifetime value

With a proper segmentation strategy, we can optimise the customer journeys accordingly by anticipating what they want and making them feel more valued. For example, reward your loyal customers and shower them with affection in the form of ‘welcome back’ popups, personalised product recommendations in their most purchased product categories, and replenishment emails reminding them to repurchase.

CRO services

We optimise our CRO process based on data. Using a/b and multivariate testing, we highlight the best opportunities that have been planned, researched, wire-framed, prototyped and tested for the best results and maximum impact.

  • Session recording
  • Customer surveys
  • User testing
  • Analytics & data validation
  • Marketing & sales channels analysis
  • User persona portraits
  • Hypothese & testing
  • Data analysis & insights reporting

To find out more, talk to our sister agency and eCommerce marketing specialists Kanuka Digital about eCommerce Conversion Rate Optimisation.

Get in touch

We know commerce, let us help you improve customer experience, increase conversion rates, and make that digital change.