Our Adobe Commerce (Magento) Technical Support
We provide technical support services to ensure that our clients’ online stores built on Adobe Commerce (formerly known as Magento Commerce) operate smoothly, securely, and efficiently.
Technical support offered
Bug Fixes and Issue Resolution
Diagnose and address any technical issues or bugs that may arise in the Adobe Commerce platform.
Provide timely resolutions to ensure minimal disruption to the client’s online store.
Software Updates and Upgrades
Stay informed about the latest Adobe Commerce updates and security patches.
Implement necessary updates and upgrades to keep the online store’s software current and secure.
Performance Monitoring and Optimisation
Monitor the performance of the Adobe Commerce site to identify and address any performance bottlenecks.
Implement optimisations to enhance the speed and responsiveness of the online store.
Security Audits and Enhancements
Conduct regular security audits to identify vulnerabilities and potential threats.
Implement security enhancements to protect the online store and customer data.
Hosting Management
Provide or recommend hosting solutions that meet the performance and scalability requirements of the Adobe Commerce site.
Manage server configurations, optimisations, and ensure adequate resources for the online store.
Backup and Disaster Recovery
Implement regular backup procedures to safeguard critical data.
Develop and maintain a disaster recovery plan to minimise downtime in case of unexpected events.
User Training and Documentation
Offer training sessions for the client’s team on managing and troubleshooting common technical issues within Adobe Commerce.
Provide documentation and resources for self-help and reference.
Integration Support
Assist with the integration of third-party extensions, plugins, or APIs to enhance the functionality of the Adobe Commerce site.
Troubleshoot and resolve issues related to integrations with external systems.
Customisation and Development Support
Address issues related to customisations and developments made to the Adobe Commerce platform.
Provide support for the development of new features or modifications based on client requirements.
Responsive Communication
Maintain open and responsive communication channels for clients to report issues.
Establish ticketing systems or support portals to streamline issue reporting and resolution.
Proactive Monitoring
Implement tools and processes for proactive monitoring of the Adobe Commerce site, identifying potential issues before they impact the user experience.
Service Level Agreements (SLAs)
Define and adhere to SLAs for response times and issue resolution to meet client expectations.
We aim to ensure the long-term success and stability of our clients’ online stores, providing peace of mind and allowing businesses to focus on growth and customer engagement.