Drive Revenue and Automate Processes

Salesforce CRM is a comprehensive customer relationship management platform that helps businesses streamline their operations, enhance customer engagement, and drive growth. With a suite of cloud-based applications for sales, service, marketing, and more, Salesforce CRM offers robust tools to manage customer interactions, track sales performance, and automate workflows.

Benefits of Salesforce CRM for businesses

Salesforce CRM provides numerous benefits, including improved customer satisfaction through personalised service, increased sales productivity through automation, enhanced marketing campaigns with data-driven insights, and seamless collaboration across departments. These advantages lead to higher customer retention rates and overall business growth.

iWeb and our expertise in Salesforce integration services

At iWeb, we specialise in delivering top-notch Salesforce integration services. Our team of experienced developers and consultants work closely with businesses to ensure seamless integration of Salesforce CRM with other systems, optimising their digital ecosystem. With a proven track record of successful projects, iWeb is your trusted partner for Salesforce integration solutions.

Custom Salesforce CRM development

Our custom Salesforce CRM development services are tailored to meet the unique needs of your business. We develop bespoke solutions that enhance the functionality of your Salesforce CRM, ensuring it aligns perfectly with your business processes. From custom applications to unique workflows, we provide solutions that drive efficiency and growth.

Salesforce CRM implementation services

iWeb offers comprehensive Salesforce CRM implementation services, guiding you through every step of the process. Our team ensures a smooth transition to Salesforce CRM, from initial planning and configuration to data migration and user training. We focus on minimising disruption and maximising the benefits of your new CRM system.

Salesforce CRM consulting and strategy

Our Salesforce CRM consulting and strategy services are designed to help you get the most out of your CRM investment. We analyse your business needs and develop a strategic plan to optimise your Salesforce CRM usage. Our experts provide insights and recommendations to improve your processes, enhance customer relationships, and achieve your business goals.

Salesforce CRM training and support

To ensure your team can fully utilise Salesforce CRM, iWeb offers comprehensive training and ongoing support. Our training sessions are tailored to your specific setup, helping your staff become proficient in using the CRM. Additionally, our support services are available to assist with any issues or questions, ensuring your system runs smoothly.

Salesforce CRM for different industries

Salesforce CRM is versatile and can be customised for various industries, including retail, healthcare, finance, and more. At iWeb, we understand the unique challenges of different sectors and tailor our Salesforce solutions to meet those specific needs. Whether you need industry-specific workflows, compliance solutions, or specialised integrations, we have you covered.

Success stories

Explore our case studies and success stories to see how iWeb has helped businesses like yours achieve their goals with Salesforce CRM. Our portfolio showcases a range of projects where we’ve delivered customised, effective solutions that drive success.

Adobe Commerce, formerly known as Magento, is a powerful e-commerce platform that offers a flexible and scalable solution for online businesses. It provides a robust set of features for managing products, orders, customers, and more, enabling businesses to create engaging online shopping experiences.

Benefits of integrating Salesforce CRM with Adobe Commerce (Magento)

Integrating Salesforce CRM with Adobe Commerce offers numerous benefits, including real-time data synchronisation between your CRM and e-commerce platform, unified customer profiles for a holistic view of customer interactions, and enhanced marketing and sales alignment for more effective campaigns. This integration helps streamline operations and improve customer experience.

Key features of Salesforce and Adobe Commerce integration

Real-time data synchronisation

Ensure that customer information, orders, and inventory levels are always up-to-date across both platforms with real-time data synchronisation. This reduces the risk of errors and ensures a consistent customer experience.

Unified customer profiles

By integrating Salesforce CRM with Adobe Commerce, you can create unified customer profiles that provide a comprehensive view of each customer’s interactions, preferences, and purchase history. This enables more personalised marketing and improved customer service.

Enhanced marketing and sales alignment

Integration facilitates better alignment between your marketing and sales teams by providing a shared view of customer data. This leads to more effective marketing campaigns, improved lead management, and increased sales.

iWeb’s integration process

Discovery and planning

Our integration process begins with a thorough discovery and planning phase. We work with you to understand your business requirements, identify key integration points, and develop a detailed project plan.

Custom integration development

iWeb’s development team creates custom integration solutions that connect Salesforce CRM with Adobe Commerce. We ensure that the integration is seamless and meets your specific needs.

Testing and quality assurance

We conduct extensive testing to ensure that the integration functions correctly and meets all requirements. Our quality assurance process includes testing for performance, security, and reliability.

Deployment and support

Once testing is complete, we deploy the integration and provide ongoing support to ensure it continues to operate smoothly. Our team is available to assist with any issues or updates needed.

Agnostic ERP integration refers to connecting Salesforce CRM with various enterprise resource planning (ERP) systems, regardless of the specific ERP software used. This flexibility allows businesses to maintain their existing ERP system while enhancing it with Salesforce CRM capabilities.

Benefits of ERP integration with Salesforce CRM

Integrating Salesforce CRM with an agnostic ERP system offers several benefits, including improved data accessibility across the organisation, enhanced flexibility and scalability of your business operations, and a better overall customer experience through seamless data flow.

Key features of ERP integration

Flexibility and scalability

An agnostic ERP integration approach ensures that your system can grow and adapt as your business evolves. It allows for the seamless addition of new features and capabilities without major disruptions.

Improved data accessibility

Integrating your ERP with Salesforce CRM improves data accessibility, providing a unified view of customer, sales, and operational data. This enhances decision-making and operational efficiency.

Enhanced customer experience

With integrated systems, your team can access comprehensive customer information, leading to improved service and satisfaction. This integration ensures that customer interactions are informed and effective.

iWeb’s integration process

Discovery and planning

Our process starts with understanding your business needs and the specifics of your ERP system. We develop a tailored integration plan that aligns with your goals.

Custom integration development

iWeb’s experts create custom solutions to integrate Salesforce CRM with your ERP system. Our development ensures compatibility and seamless data flow between the systems.

Testing and quality assurance

We perform rigorous testing to ensure the integration works flawlessly. Our quality assurance checks cover functionality, performance, and security aspects.

Deployment and support

After successful testing, we deploy the integration and provide continuous support. Our team is available to address any challenges and ensure ongoing system performance.

When teamed with Salesforce CRM, Akeneo PIM can help businesses with continuous sales improvement. Since CRMs are primarily designed for sales functions, integrating Akeneo PIM enhances marketing automation, leading to better targeting and increased sales.

Akeneo PIM

Akeneo Product Information Management (PIM) is a powerful tool for managing product data and ensuring consistency across multiple channels. It provides a centralised platform for collecting, enriching, and distributing product information.

Benefits of integrating Salesforce CRM with Akeneo PIM

Integration with Akeneo PIM enhances product information management by centralising data, improving accuracy, and ensuring consistency. This integration also supports better marketing and sales efforts through enriched product data.

Salesforce and Akeneo PIM integration

Centralised product information management

Integrating Salesforce CRM with Akeneo PIM centralises your product data, making it easier to manage and distribute across various sales and marketing channels.

Improved data accuracy and consistency

Ensure that your product information is accurate and consistent across all platforms. This integration reduces the risk of errors and enhances the customer experience.

Enhanced product marketing

With enriched and accurate product data, your marketing efforts become more effective. You can provide detailed and engaging product information that drives sales and customer satisfaction.

iWeb’s integration process

Discovery and planning

We start with a thorough discovery phase to understand your product data management needs and develop a comprehensive integration plan.

Custom integration development

Our team creates custom solutions to integrate Salesforce CRM with Akeneo PIM, ensuring seamless data flow and centralised management.

Testing and quality assurance

We conduct extensive testing to ensure that the integration is robust and reliable. Our quality assurance process covers all aspects of functionality and performance.

Deployment and support

Once testing is complete, we deploy the integration and provide ongoing support. Our team is available to assist with any issues and ensure the system operates smoothly.

iWeb offers comprehensive Salesforce CRM integration services, including custom development, implementation, consulting, and support. Our expertise extends to integrating Salesforce CRM with Adobe Commerce, agnostic ERP systems, and Akeneo PIM, providing businesses with seamless, efficient, and scalable solutions.

Ready to enhance your business operations with our expert Salesforce CRM integration services? Contact iWeb today to discuss your specific needs and discover how our tailored solutions can drive your business success.