Replatform, build, rescue and run... complex ecommerce.

Common questions before a first call

1. What does iWeb actually do?

   iWeb is a UK ecommerce agency. We replatform, build, rescue and support ecommerce platforms for B2B and B2C businesses where product data, pricing, trade accounts, fulfilment and integrations all matter. We are employee-owned and have been working in ecommerce for over three decades.

2. What kinds of businesses is iWeb a good fit for?

   We work well with manufacturers, wholesalers, distributors and retailers that trade at scale, with large catalogues, complex pricing, account customers, ERP and PIM integrations, fulfilment rules or multi-site trading. Brochure-style sites are usually better served elsewhere.

3. How does iWeb approach platform choice?

   We start with the trading model, catalogue, integrations, team capacity and ongoing support needs, then look at platforms. We work across Adobe Commerce, Magento Open Source, Shopify Plus, BigCommerce, commercetools, Akeneo PIM and related systems, and recommend the one that best fits the brief rather than a preferred vendor.

4. Can iWeb handle PIM, ERP and integration-heavy ecommerce?

   Yes. Many iWeb projects involve ERP, PIM, product data, pricing, stock, fulfilment, search or account workflows sitting behind the storefront. We have long-running experience in product data and integrations, and this is often the part of the project that decides whether it works.

5. Can iWeb rescue a stalled ecommerce project?

   Yes. Rescue work is one of the things we are known for: stalled builds, difficult launches, inherited platforms, poor performance and projects where confidence has been lost. The first step is usually a review to establish what is actually wrong before making changes.

6. Do you support ecommerce platforms after launch?

   Yes. We provide ongoing engineering, releases, hosting, monitoring, integrations, fixes and improvements for years after launch. The people supporting a platform are usually the same team that built it.

7. How senior is the team, and how does iWeb work with internal teams?

   The people who scope the work are the people who deliver it. We work alongside internal developers, product owners, merchandisers and IT teams, share tooling and code, and hand things back cleanly. Knowledge transfer is part of the engagement, not an add-on.

8. What happens after a first call?

   Usually a short written follow-up: a summary of what we heard, the areas worth digging into and a sensible next step. That might be a discovery, a technical review, a rescue assessment or a referral to someone better suited. No long sales process.