Sydenhams
Builders & Timber Merchants Commerce Experience
Build Time
5 Months
Specialisation
B2B
B2C
Building & Construction
Services
Accelerator
Back-end Integrations
Commerce Enablement
Content & Creative
Custom Development
Customer Experience (Cx)
Digital Experience Strategy & Design
Managed Services
Multi-site
Omnichannel Strategy
Personalisation
Product Experience (Px)
Progressive Web App (PWA)
Strategy and Consulting
Technologies
Adobe Commerce (Powered by Magento)
Adobe Digital Experience
System Integrations
Border Merchant Systems
Multi-branch Inventory
The Solution
Commerce Integration, Technical Architecture, Users Training, API Services, Parent / Child Accounts, Purchase History, Quick Ordering, Returns RMA, Requisition Lists, Stock & Complex Pricing, Surcharges, Statements, Invoice & Credits, Technical Data Downloads, Variable Data Sources, Data Governance, Product Modelling, Area Based Product Calculator, Click & Collect, Company Data Concepts, Company Contacts, End-to-End ERP Data Integration, Credit Balances, Custom Product Types, Customer ERP Integration, Customer Segments, Debit Transactions, Delivery Schedules, Drop Ship, Fast Checkout, Localised Catalog, Stock & Pricing, Loyalty & Rewards, Multiple Branches, Multi-source Inventory, Named Day Delivery, Offline Orders, Omnichannel Customer Experience, and Orders ERP Integration
About
Sydenhams, a revered name in the supply of Timber & Building Materials, boasts a rich heritage in the Central South West region of England. The journey began in the 1920s when J.T. Sydenham & Co was acquired by John Sherborne, marking the start of a legacy that would extend over a century. Today, under the stewardship of Joint Chairmen and brothers, James & Charles Sherborne, the company remains a distinguished family-owned entity.
The year 1999 marked a significant milestone in the company’s evolution. With the acquisition of associated companies, J.T. Sydenham & Co transitioned into Sydenhams Ltd, shaping the identity of the contemporary, family-owned Independent Timber & Builders Merchants we know today. This strategic expansion has propelled the company to new heights, enabling it to cater to all building and DIY requirements through an expansive network of 32 branches.
Sydenhams has flourished, generating revenue in excess of £140 million and fostering a dedicated workforce of over 120 employees. This growth not only signifies their success but also underscores their commitment to quality, service, and community – a testament to over a century of excellence and innovation in the building materials industry.
A Forward-thinking Agency for a Fast-growing Business
Sydenhams chose iWeb as their Magento ecommerce agency because of our strategic and forward-thinking approach as well as our vast experience with Adobe Commerce (Powered by Magento) custom development. Because iWeb has designed, developed, and currently supports more successful Adobe Commerce Magento websites than any other agency and UK Magento partner, Sydenhams was confident we could deliver the complex customisations and integrations required for their project.
The Customer Experience (Cx)
iWeb created and designed a Magento customer experience that truly reflects the personality of Sydenhams. Like many iWeb Magento clients, Sydenhams‘s digital vision and distinct aesthetic are inherent to their business. It was crucial that the team at iWeb understood the vision and delivered on a truly on-brand customer experience.
“Partnering with iWeb for our Adobe Commerce platform and integrating it with Border Merchant Systems ERP has profoundly transformed our business operations at Sydenhams. The iWeb team's proficiency in designing, building, and deploying this complex project was nothing short of extraordinary. This integration has streamlined our sales and inventory management, offering us a level of efficiency and accuracy we hadn't experienced before. Thanks to iWeb, we now possess a robust online presence matched with seamless back-end operations, setting a new benchmark for excellence in our sector.”
Angus White, E-commerce Manager, Sydenhams Ltd
Results
The iWeb team conducted extensive user testing and research to create a custom Magento shopping experience that inspires customers and guides them through a seamless purchase journey.
Our strategic partnership with Sydenhams will continue to produce measurable and sustainable growth. The new Magento digital experience is unique to Sydenhams and is a true reflection of our ongoing collaboration.
+48%
of revenue from search
+64%
increase in mobile transactions
+24%
increase in revenue YOY
Get in touch
We know commerce, let us help you improve customer experience, increase conversion rates, and make that digital change.
- hello@iweb.co.uk
