Donaldson Group
Timber Merchants Omnichannel Commerce Experience
Build Time
5 Months
Specialisation
B2B
B2C
Building & Construction
PIM / PXM
Services
Accelerator
Back-end Integrations
Commerce Enablement
Content & Creative
Custom Development
Customer Experience (Cx)
Digital Experience Strategy & Design
Managed Services
Multi-site
Omnichannel Strategy
Personalisation
Product Experience (Px)
Progressive Web App (PWA)
Strategy and Consulting
Technologies
Adobe Analytics
Adobe Campaign
Adobe Commerce (Powered by Magento)
Adobe Digital Experience
Akeneo PIM / PXM
System Integrations
Epicor BisTrack ERP Integration
Multi-branch Inventory
Real-Time Dropship Lookup
The Solution
Parent / Child Accounts, PIM Integration, Purchase History, Quick Ordering, Returns RMA, Requisition Lists, Stock & Complex Pricing, Surcharges, Statements, Invoice & Credits, Technical Data Downloads, Tool Hire, Variable Data Sources, Data Governance, Product Modelling, Technical Architecture, Area Based Product Calculator, Cart to Quote, Click & Collect, Company Data Concepts, Company Contacts, End-to-End ERP Data Integration, Credit Balances, Custom Product Types, Customer ERP Integration, Customer Segments, Debit Transactions, Delivery Schedules, Drop Ship, Fast Checkout, Localised Catalog, Stock & Pricing, Loyalty & Rewards, Multiple Branches, Multi-source Inventory, Named Day Delivery, Offline Orders, Omnichannel Customer Experience, and Orders ERP Integration
About
Donaldson Group stands as a beacon in the UK’s timber and building industry, reflecting a rich heritage and a robust growth trajectory. Established over a century ago, this family-owned entity has evolved from its modest beginnings into a formidable force, embodying innovation, sustainability, and excellence across its operations. Today, Donaldson Group is not just a name but a legacy, deeply rooted in the fabric of the UK’s construction and architectural landscapes.
Spanning the gamut from timber processing to distribution, the Group has diversified its portfolio, aligning with the dynamic needs of the industry while upholding the highest standards of quality and service. With a workforce of several hundred employees, each member contributes to the fabric of Donaldson’s success, driven by a shared vision of delivering excellence.
Financially, the Donaldson Group showcases robust fiscal health, boasting annual revenues in excess of £500 million. This not only highlights its leadership position within the market but also underscores its operational efficiency and capacity to innovate and expand. The Group’s investment in technology, sustainability practices, and market expansion speaks volumes about its commitment to not just growth but responsible stewardship of resources.
In the broader context of the UK timber and building industry, which contributes significantly to the national economy, Donaldson Group’s story is particularly noteworthy. The industry, employing tens of thousands and generating billions in revenue annually, is a critical component of the UK’s economic framework. Within this vast and competitive landscape, Donaldson Group has carved out a significant niche, demonstrating an unwavering commitment to quality, sustainability, and customer satisfaction.
A telling statistic that illuminates the Group’s influence within the industry is its contribution to the UK’s annual timber and building materials supply. The Group is responsible for a substantial percentage of the timber products distributed across the country, serving as a testament to its scale, reliability, and importance within the sector.
Donaldson Group is not merely a business; it’s a cornerstone of the UK timber and building industry. With a storied history, a substantial workforce, impressive revenue, and a commitment to sustainability and innovation, it continues to shape the future of construction and architecture across the nation and beyond.
A Forward-thinking Agency for a Fast-growing Business
Donaldson Group chose iWeb as their Magento ecommerce agency because of our strategic and forward-thinking approach as well as our vast experience with Adobe Commerce (Powered by Magento) custom development. Because iWeb has designed, developed, and currently supports more successful Adobe Commerce Magento websites than any other agency and UK Magento partner, Donaldson Group was confident we could deliver the complex customisations and integrations required for their project.
The Customer Experience (Cx)
iWeb created and designed a Magento customer experience that truly reflects the personality of Donaldson Group. Like many iWeb Magento clients, Donaldson Group‘s digital vision and distinct aesthetic are inherent to their business. It was crucial that the team at iWeb understood the vision and delivered on a truly on-brand customer experience.
“Opting for iWeb for our Adobe Commerce and Akeneo project, along with the integration of Epicor BisTrack, has marked a transformative phase for the Donaldson Group's e-commerce landscape. From the initial design to the final rollout, the iWeb team exhibited unmatched proficiency, revolutionising our digital infrastructure and simplifying complex workflows. The harmonious integration of Adobe Commerce and Akeneo has profoundly upgraded our approach to product management, while incorporating Epicor BisTrack ERP has streamlined our supply chain operations. iWeb has not merely enabled us to keep up with industry standards; they have elevated us to set new benchmarks.”
Fergus Bell, D‑Commerce Director, Donaldson Group
Results
The iWeb team conducted extensive user testing and research to create a custom Magento shopping experience that inspires customers and guides them through a seamless purchase journey.
Our strategic partnership with Donaldson Group will continue to produce measurable and sustainable growth. The new Magento digital experience is unique to Donaldson Group and is a true reflection of our ongoing collaboration.
+48%
increase in revenue on mobile
+84%
mobile engagement
x5
times better customer experience
Get in touch
We know commerce, let us help you improve customer experience, increase conversion rates, and make that digital change.
- hello@iweb.co.uk