Total Tiles
DIY & Trade Omnichannel Commerce Experience
Build Time
3 Months
Specialisation
B2B
B2C
Building & Construction
Services
Back-end Integrations
Commerce Enablement
Content & Creative
Conversion Rate Optimisation (CRO)
Custom Development
Customer Experience (Cx)
Digital Experience Strategy & Design
Digital Marketing
Managed Services
Migration to Magento 2
Omnichannel Strategy
Personalisation
Product Experience (Px)
Strategy and Consulting
Technologies
Adobe Commerce (Powered by Magento)
System Integrations
Custom Order Management (OMS)
Multi-branch Inventory
Warehouse Management System (WMS)
The Solution
Business Process Consultancy, Technical Architecture, API Services, Product Syndication, Purchase History, Quick Ordering, Returns RMA, Requisition Lists, Stock & Complex Pricing, Surcharges, Technical Data Downloads, Data Governance, Product Modelling, Marketplace Syndication, Multiple Channels, Cart to Quote, Click & Collect, End-to-End ERP Data Integration, Credit Balances, Customer ERP Integration, Customer Segments, Debit Transactions, Delivery Schedules, Fast Checkout, Loyalty & Rewards, Multiple Branches, Multi-source Inventory, Named Day Delivery, Omnichannel Customer Experience, and Orders ERP Integration
About
Total Tiles stands as a leading provider of high-quality tiles and DIY solutions, catering to homeowners, contractors, and designers across the UK. With a commitment to excellence and affordability, Total Tiles has become a trusted destination for those seeking to enhance their living spaces with stylish and durable tiling solutions.
In the UK, the tiling and DIY market represents a significant segment of the home improvement industry, valued at billions of pounds annually. As homeowners increasingly seek to personalise and update their properties, demand for tiles and related DIY products continues to grow steadily. This market encompasses a wide range of products, including ceramic, porcelain, and natural stone tiles, as well as grouts, adhesives, and tools for installation.
Total Tiles plays a vital role in this dynamic market, offering a comprehensive selection of tiles in various styles, colours, and sizes to suit every taste and budget. From sleek and contemporary designs to timeless classics and rustic options, Total Tiles caters to a diverse range of preferences and project requirements.
With a focus on customer satisfaction and value, Total Tiles provides expert advice, convenient online shopping, and fast delivery services to ensure a seamless experience for customers nationwide. Whether renovating a kitchen, bathroom, or outdoor space, Total Tiles remains dedicated to helping customers achieve their tiling dreams with ease and affordability.
The ceramic tiles market in the UK is more than £500 million in revenue.
A Forward-thinking Agency for a Fast-growing Business
Total Tiles chose iWeb as their Magento ecommerce agency because of our strategic and forward-thinking approach as well as our vast experience with Adobe Commerce (Powered by Magento) custom development. Because iWeb has designed, developed, and currently supports more successful Adobe Commerce Magento websites than any other agency and UK Magento partner, Total Tiles was confident we could deliver the complex customisations and integrations required for their project.
The Customer Experience (Cx)
iWeb created and designed a Magento customer experience that truly reflects the personality of Total Tiles. Like many iWeb Magento clients, Total Tiles‘s digital vision and distinct aesthetic are inherent to their business. It was crucial that the team at iWeb understood the vision and delivered on a truly on-brand customer experience.
“Total Tiles' collaboration with iWeb for our custom integration of Adobe Experience and Adobe Commerce (Magento) has been a game-changer. Their expertise and seamless execution have elevated our online presence, making it easier than ever for customers to explore and purchase our extensive range of tiles and DIY solutions. iWeb's innovative approach and dedication to excellence have truly set us apart in the competitive home improvement market. Their partnership has been instrumental in our success, and we look forward to continuing to innovate together.”
Head of E-commerce & Digital, Total Tiles
Results
The iWeb team conducted extensive user testing and research to create a custom Magento shopping experience that inspires customers and guides them through a seamless purchase journey.
Our strategic partnership with Total Tiles will continue to produce measurable and sustainable growth. The new Magento digital experience is unique to Total Tiles and is a true reflection of our ongoing collaboration.
+43%
of revenue from search
+130%
increase in mobile conversion
+320%
increase in sessions
Get in touch
We know commerce, let us help you improve customer experience, increase conversion rates, and make that digital change.
- hello@iweb.co.uk
